Lv999's Privacy Policy — Your information is safe with us

Lv999 is a trusted online gaming platform in Bangladesh. We believe every user Personal Information Your data belongs to you, and protecting it is our responsibility. This Privacy Policy has been developed in accordance with applicable data protection regulations in Bangladesh.

Whenever you use any lv999 service — whether casino games, Live Casino, Sports Betting, or fish games — your information is handled in accordance with this policy. We do not treat your data as a commodity.

• This policy applies to all pages, apps, and services on lv999.org.
• Does not apply to third-party websites that we may link to.
• If this policy is updated, the revision date will be noted on this page.
• Lv999 does not collect information from anyone under the age of 18.

Lv999 only collects the information needed to provide you with the best possible service. We do not gather unnecessary data, and sensitive information is stored with secure encryption.

Lv999 uses your information solely to improve our services and keep your account secure. We never sell your data to advertisers.

• Account Management: For registration, login, and profile updates.
• Transaction Processing: To process deposits and withdrawals securely.
• Identity Verification: To prevent fraud and deceptive activity.
• Customer Support: To resolve your issues quickly.
• Security Monitoring: To detect suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Personalized Experience: To suggest games based on your preferences.
• Promotional Communications: To notify you of special offers, with your consent.

Lv999 never sells your personal information. However, limited data may be shared in specific circumstances necessary for operating our services.

• Payment Processors: Mobile banking services such as Mobile Banking, Nagad, and Rocket — used solely to process transactions.
• Game Provider: Third-party game providers — for gameplay records and results.
• Security Services: Fraud detection and cybersecurity providers.
• Legal Authorities: Only when required by court order or legal obligation.

Lv999 never transfers your information to advertising companies, data brokers, or unnecessary third parties.

Lv999 uses cookies to enhance your experience on our website. Cookies are small data files stored in your browser.

• Essential Cookies: These are required to keep your login session active and ensure security — they cannot be disabled.
• Functional Cookies: To remember your language, theme, and preferences.
• Analytics Cookies: To understand which sections of the site are used most — all data is anonymized.
• Security Cookies: To prevent bots and automated attacks.

Lv999 uses industry-leading security technology to keep your data safe. Our systems are regularly audited by independent third parties.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Phone verification as an additional layer of security.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Regular Security Audits: Third-party security experts regularly conduct vulnerability assessments.
• Data Minimization: Only the information that is strictly necessary is collected.
• Encrypted Storage: All stored sensitive data is kept in encrypted form.

Every registered member at lv999 holds the following rights over their own data. Contact our customer support to exercise any of these rights.

• Right to Access Your Data: You may request to see what information we hold about you.
• Right to Correction: You can request corrections to any inaccurate or outdated information.
• Right to Deletion: You may request that your data be deleted when closing your account.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Object: You can opt out of marketing communications at any time.
• Data Portability: You may request a copy of your data at any time.

Lv999 does not retain your data longer than necessary. Retention periods vary depending on the type of information.

• Account Information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: A minimum of 5 years, as required by financial regulations.
• Gaming History: Up to 2 years after account closure.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Communication Logs: Customer support conversations are retained for up to 1 year.

Lv999 strictly enforces an 18+ policy. We do not knowingly collect information from or provide services to minors.

• Age verification is conducted at the time of registration.
• Any account identified as belonging to a user under 18 will be closed immediately.
• Any data identified as belonging to a minor is deleted immediately.
• Parents or guardians who have concerns are welcome to contact our customer support.

For any questions, concerns, or complaints about our Privacy Policy, please contact us directly. We aim to respond within 48 hours.

• Email: [email protected] (general inquiries)
• Live Chat: 24/7 live support, accessible directly on the site.
• Privacy Request: Request to view, correct, or delete your data.